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Coco and Eve Help Center (EU)

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Delivery and Cost - The United States

Do you ship to APO addresses?

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Delivery & Cost - The United States

Delivery and Cost - Australia and New Zealand

Delivery & Cost - Australia and New Zealand

Delivery and Cost - Canada

Delivery and Cost - Europe

Delivery & Cost - Europe

Delivery and Cost - UK, Norway, Switzerland

Delivery & Cost - UK ,Norway, Switzerland

Delivery and Cost - Asia

Delivery & Cost

When will my order be shipped? I have not received any updates to my order

Where do you deliver?

Which carrier do you use for Standard Shipping?

Can I redirect my parcel to a different address?

Will my package be charged customs and import charges?

Do you ship to PO box addresses?

My package says delivered, but I didn’t receive it.

How do I track my package?

General Delivery Information

Track my Order/Package

Track My Order

Delivery

How do I know which Rewards tier I am currently a member of?

Can I use my points with the promo codes?

Can I cash out my points?

Where can I find all of my rewards account info? How do I check my points?

What is the Coco & Eve Loyalty Program?

How do I spend my points?

Can I cancel my membership?

What are the advantages of becoming a rewards member?

What is 'Early Sale Access'?

How do I join the Coco & Eve Loyalty / Rewards Program?

How is my VIP tier determined?

How do I refer a friend?

Why didn’t I earn points on my purchase?

Answer for Rolling Year

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

How will I know when I have reached a new tier?

Will my points expire?

I received an error message when referring friends through the email referral box. What went wrong?

What happens to my points when I cancel my order?

Why are the points awarded different from my Total purchase amount?

Can I gift my points to a friend?

What happens to my points when I return items?

Will my past purchases reflect in my account?

How do I collect points?

I signed up for the Birthday Bonus but I didn’t receive it?

I have made a purchase, when will my points be credited?

What are your Referral Rewards?

I performed an action that you reward with points, but my points are not showing up.

Can I combine my points from multiple accounts into a single account?

Is there a maximum amount of people that I can share my referral code with?

Loyalty

I forgot to add the promo code to my order, what should I do?

Do you have any discounts?

Can I combine promo codes on my order?

My promo code is not working. What should I do?

Where / How do I enter the promo code?

Do promo codes expire?

I subscribed to your newsletter but never got the code. What should I do?

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How do I unsubscribe from the email list?

Promotion Enquiries

What is your return & refund policy?

Do you refund shipping cost if I return something?

What happens if my package is returned?

Can I get a refund if the price has changed?

When will I get my refund?

My refund is incorrect. What should I do?

What happens to my refund if my card is no longer in use?

I bought Coco & Eve from Amazon/Retail Store. Can I return them here?

Returns & Refunds

I didn't get my confirmation email. Did I place my order successfully?

What form of payment methods do you accept?

Which currency should I use?

Can I change my billing information?

What is AfterPay and how does it work?

What is Amazon Pay and how does it work?

What is PayPal and how does it work?

I'm charged twice. What should I do?

I'm getting an error upon checking out. What should I do?

Someone stole my credit card and purchased on your site. What should I do?

What is a Sales Tax?

Will I be charged International Bank Fees?

How do you ensure my personal data is protected?

Payment Enquiries

I just received an email regarding a collaboration from someone claiming to be from Coco & Eve. How do I tell it's not a scam?

I want to be an ambassador of your brand.

I want to be a stockist or reseller.

Where is your office based?

Corporate Enquiries

General

My order is incomplete, What should I do?

Can I cancel my order?

My Package shows delivered, but I have not received it!

Can I modify my order after I've placed it?

I received the wrong product. What should I do?

I received a damaged/faulty product. What should I do?

Order Issues

How does the Firming & Tan Prolonging Peptide Body Oil work?

Can the Firming & Tan Prolonging Peptide Body Oil be used on the face?

If the Firming & Tan Prolonging Peptide Body Oil is used on top of self-tanner, will it help extend the longevity of the fake tan?

Can SPF lotion still be applied on top of the Firming & Tan Prolonging Peptide Body Oil?

Will a tan still develop when using the Firming & Tan Prolonging Peptide Body Oil on a cloudy day?

Does the Firming & Tan Prolonging Peptide Body Oil transfer or stain clothes?

What is the age limit for using the Firming & Tan Prolonging Peptide Body Oil?

Can pregnant or breastfeeding women use the Firming & Tan Prolonging Peptide Body Oil?

Does the Firming & Tan Prolonging Peptide Body Oil contain mineral or chemical SPF?

Does the Firming & Tan Prolonging Peptide Body Oil work if applied over fake tan?

How many uses or applications are there per bottle of Firming & Tan Prolonging Peptide Body Oil?

Is the Firming & Tan Prolonging Peptide Body Oil safe to use daily?

What is the UVA/UVB star rating of the Firming & Tan Prolonging Peptide Body Oil?

Is the Firming & Tan Prolonging Peptide Body Oil non-comedogenic?

Is the Firming & Tan Prolonging Peptide Body Oil waterproof or sweat-resistant?

What is the scent of the Firming & Tan Prolonging Peptide Body Oil?

Will applying the Firming & Tan Prolonging Peptide Body Oil on damp vs. dry skin affect the results?

Will sweat or water break down the Firming & Tan Prolonging Peptide Body Oil and cause patchiness in the tan?

Can people with eczema or psoriasis use the Firming & Tan Prolonging Peptide Body Oil safely?

Is the Firming & Tan Prolonging Peptide Body Oil safe for tattooed skin, or will it fade ink faster?

Does the Firming & Tan Prolonging Peptide Body Oil attract bugs or mosquitoes when used outdoors?

Is the Firming & Tan Prolonging Peptide Body Oil gluten-free?

Is the Firming & Tan Prolonging Peptide Body Oil free from sulfates (SLS/SLES)?

What is the shelf life of the Firming & Tan Prolonging Peptide Body Oil?

Is it suitable for all skin type? (oily, dry, combination)

Can the Firming & Tan Prolonging Peptide Body Oil be layered under or over body lotion?

Is the Firming & Tan Prolonging Peptide Body Oil tinted or clear?

Does the Firming & Tan Prolonging Peptide Body Oil contain fragrance? If yes, what is it called?

Is the Firming & Tan Prolonging Peptide Body Oil compatible with other actives like Vitamin C or Retinol?

Will the Firming & Tan Prolonging Peptide Body Oil help with bumpy or uneven skin texture?

What kind of peptides are used in the Firming & Tan Prolonging Peptide Body Oil, and what do they do?

Does the Firming & Tan Prolonging Peptide Body Oil help reduce the appearance of cellulite?

Can the Firming & Tan Prolonging Peptide Body Oil be used on the décolletage and neck area?

How long does the firming effect from the Firming & Tan Prolonging Peptide Body Oil last?

Can the Firming & Tan Prolonging Peptide Body Oil be used in combination with a body SPF spray or mist?

What makes the Firming & Tan Prolonging Peptide Body Oil different from regular tanning oils or dry body oils?

Can the Firming & Tan Prolonging Peptide Body Oil help maintain a tan even if I don’t go out in the sun?

Can the Firming & Tan Prolonging Peptide Body Oil be used with gradual tanners or tan extenders?

Firming & Tan Prolonging Peptide Body Oil

How does the Tan Boosting Anti-Aging Body Oil SPF 45/50 work?

What is the full ingredient list of the Tan Boosting Anti-Aging Body Oil SPF 45/50?

Can I use Tan Boosting Anti-Aging Body Oil SPF 45/50 on my face?

Will the Tan Boosting Anti-Aging Body Oil SPF 45/50 over my self-tanner make my fake tan last longer?

Can I apply SPF lotion on top of Tan Boosting Anti-Aging Body Oil SPF 45/50?

Can I use Tan Boosting Anti-Aging Body Oil SPF 45/50 in tanning beds?

Will I still get a tan if I use the Tan Boosting Anti-Aging Body Oil SPF 45/50 on a cloudy day?

Does the Tan Boosting Anti-Aging Body Oil SPF 45/50 transfer / stain clothes?

What is the age limit for using Tan Boosting Anti-Aging Body Oil SPF 45/50?

Can pregnant/breastfeeding woman use Tan Boosting Anti-Aging Body Oil SPF 45/50?

Does the Tan Boosting Anti-Aging Body Oil SPF 45/50 contain mineral/chemical SPF?

Does the Tan Boosting Anti-Aging Body Oil SPF 45/50 work If I have fake tan on?

How many uses can I get from a bottle of Tan Boosting Anti-Aging Body Oil SPF 45/50?

Is Tan Boosting Anti-Aging Body Oil SPF 45/50 safe to use daily?

Can you shower after using Tan Boosting Anti-Aging Body Oil SPF 45/50?

How often should I apply Tan Boosting Anti-Aging Body Oil SPF 45/50?

Is Tan Boosting Anti-Aging Body Oil SPF 45/50 waterproof/sweat-resistant?

Is Tan Boosting Anti-Aging Body Oil SPF 45/50 safe for all skin types?

What’s the scent of Tan Boosting Anti-Aging Body Oil SPF 45/50?

Will applying Tan Boosting Anti-Aging Body Oil SPF 45/50 on damp vs. dry skin affect the results?

Should I exfoliate before using Tan Boosting Anti-Aging Body Oil SPF 45/50?

Will sweat or water break down the Tan Boosting Anti-Aging Body Oil SPF 45/50 and make my tan patchy?

Do I have to reapply the Tan Boosting Anti-Aging Body Oil SPF 45/50 if I submerge myself in the water?

Can people with eczema or psoriasis use Tan Boosting Anti-Aging Body Oil SPF 45/50 safely?

Does Tan Boosting Anti-Aging Body Oil SPF 45/50 contain phototoxic ingredients that could cause burns?

Is the Tan Boosting Anti-Aging Body Oil SPF 45/50 safe for tattooed skin, or will it fade ink faster?

Is Tan Boosting Anti-Aging Body Oil SPF 45/50 safe to use on scars or fresh stretch marks?

Does humidity or dry climate affect how well the Tan Boosting Anti-Aging Body Oil SPF 45/50 works?

Will the Tan Boosting Anti-Aging Body Oil SPF 45/50 cause a reaction if I use it after laser hair removal?

Does the Tan Boosting Anti-Aging Body Oil SPF 45/50 help cool down skin after a sunburn?

Does Tan Boosting Anti-Aging Body Oil SPF 45/50 attract bugs or mosquitoes when used outdoors?

Is the Tan Boosting Anti-Aging Body Oil SPF 45/50 safe for broken skin?

Is the Tan Boosting Anti-Aging Body Oil SPF 45/50 cruelty-free?

Is the Tan Boosting Anti-Aging Body Oil SPF 45/50 gluten-free?

Is the Tan Boosting Anti-Aging Body Oil SPF 45/50 vegan-friendly?

Is the Tan Boosting Anti-Aging Body Oil SPF 45/50 sustainably sourced?

Is the Tan Boosting Anti-Aging Body Oil SPF 45/50 paraben-free?

Is the Tan Boosting Anti-Aging Body Oil SPF 50 free from sulfates SLS/SLES?

What is the shelf life of the Tan Boosting Anti-Aging Body Oil SPF 50?

Tan Boosting Anti-Aging Body Oil 50

How does the Sun-kissed Gradual Tanning Lotion compare to the Sunny Honey Bali Bronzing Foam?

How long does the Sun-kissed Gradual Tanning Lotion take to develop?

Is this product suitable for acne-prone skin?

Is this an oil-based product?

How long does the tan from the Sun-kissed Gradual Tanning Lotion last before I need to re-apply?

Should I still use my moisturizer after using Sun-kissed Gradual Tanning Lotion?